Refund & Cancellation Policy

This policy explains how cancellations, refunds, and usage-based charges work for ShadowEars, operated by Hudsonly LLC.

Cancelling your subscription

You can cancel at any time from the billing page in your account. Your plan remains active until the end of the current billing period, after which it will not renew and you’ll move to the free tier. You keep access to your existing meetings on the free tier’s terms.

Refunds

Subscription fees are billed in advance and are generally non-refundable, including for partial billing periods. If you believe you were charged in error, or you experienced a problem that prevented you from using the Service, contact us within 30 days of the charge and we’ll review your case in good faith — we may issue a full or partial refund at our discretion.

Usage-based overage

Paid plans include a monthly allowance of transcription minutes. Minutes used beyond that allowance are billed at your plan’s per-minute overage rate and added to your next invoice. Overage charges reflect metered usage you have already consumed and are non-refundable except as described above.

Free tier

The free tier is provided at no cost and includes a monthly transcription allowance. No charges apply, and there is nothing to cancel or refund.

How to request a refund

Email contact@shadowears.com from the email on your account with your workspace name and the charge in question. We aim to respond within two business days.